GOB!G Quote of the Day

Showing posts with label bad service. Show all posts
Showing posts with label bad service. Show all posts

Tuesday, June 19, 2007

Take your relationship for service

In life, anything that gets used (that has utility) needs to be serviced. It needs to be serviced especially to avoid a point where it needs to be fixed. For things that need fixing are broken things. And when things are broken, like your car, they need major major service, new parts and longer work time - and the bill is denting. I wonder then, if relationships, since they do 'serve' a purpose - as in they get used - ever need service. Or whether we wait for a break-down and get reminded that we should have been servicing them all along every so much distance to avoid an expensive and dirty overhaul.

It hit me last morning that relationships, like cars and everything else we use or depend on for our life during our days, need service. And as part of that service, they need energy injected constantly in them to carry on for the next few hundred kilometers before another service.

I was thinking last night about what could make (or already makes) good service for a relationship. I won't claim to get it right. But on recalling my observations from different conversations and go-abouts, I figured the following qualifies, at least, as good service depending on whether the relationship is of lovers or just-friends:

  • Going out together. Be it for a walk, eating out, partying, visits and shopping - call it taking out the relationship for a fresh breeze.
  • A no-nonesense period, say a week, a month or may be less or longer, depending on where the relationship is. A no-nonesense period could mean that during that period, all the troubles, the baggage, the bad and the ugly (if any) don't show up at the door at all. Only peaceful time gets to dance. Here's a metaphor: When people mourn, they respect that time and keep all the over-excitement and shouts off. In reverse, with a no-nonesense period, all the smiles come out - deliberately. After such a period, you may be so revitalised that there may be no need for going back to square one.
  • A nonesense day. All the baggage, as opposed to the no nonesense period, comes out (more like you bring it out). All that which was held inside and hidden and not communicated, has a platform to take the spotlight and shine. Then, as it is about to shine, it gets panelbeated before bed time. No panelbeating, no sleep 'til morning comes. Call it a forced clean sweep - spring cleaning the relationship throghout the four seasons.
  • Conspire against monotony. Anything that gets overused in the same way over and over again, bends in a certain direction and takes one dimension. And to bend it back to any other direction, you need to break it. At that point, you may be breaking a once beautifully adored relationship. How about conspiring to break the monotony all the time instead. Otherwise, "I find that we have become boring and I think we need change in our lifes. I've found someone. They make me laugh the way you use to". Ooops! I guess as humans, we are creatures of variety and change, as much as we are of habit.
  • Install an external mechanic to the relationship. When all 'shit hits the fan' so hard that egos and personal pride cloud common sense in resolving issues, then take the relationship to the external mechanic who will obviously bring in a fresh and different view on the issue. And from that, things may cool down.

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    "Judge of a man by his questions, rather than by his answers." - Voltaire

Tuesday, June 12, 2007

Vodacom's internet card gives me pain

I wrote excitedly about my Vodacom mobile data card (internet card) when I bought it, some time two weeks ago. I was quite excited that the internet will be at my finger tips regardless of where I be. Well, I guess Vodacom is not really one of the best companies around. They've managed to turn my data card-imagined-convenience into appalling frustration.

From the second or third day of using my card, I experienced serious technical problems with the card - pointing out one error after the other, if not just simply not responding. At times, I just get disconnected whilst busy with something online, risking losing my work. On many occassions, I have to reconnect more than five times in one surfing session of less than an hour. And, when it gets bad, and it often does, I have to remove and reload the software.

The after service I get is not so great either. One of their technicians at Menlyn, said to be the 'best' in the rest of Pretoria, simply pushed my problem to be attended by a trainee technician (she excused herself for the lack of skill) whom I had to tutor on what's what with the card the whole time, and whilst at it, she messed up all sorts of files on my laptop - disorganising my music which took hours to arrange per category. On my second visit, after the problem had persisted, the technician diagnosed that the problem was the software, as opposed to the card and replaced the latest version with an older one. The replacement never worked at all once I got home.

Now I'm so tired of all these frustrations and the run around that I'm returning the data card tomorrow, and am sure it's going to be a fight as they're going to try and refuse to exchange the product or refund my 2 grant. Perhaps Knott-Craig is punishing me for refusing to take the binding 24 months contract.

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"Judge of a man by his questions, rather than by his answers." - Voltaire